We're here to help
Question about a plan, stuck on a setup, or something not working? Reach our Netherlands-based team however suits you best. No bots-only mazes - you talk to people who actually run the servers.
12/7 support
Fast replies
24/7 monitoring
Multiple Ways to Reach Us
Choose the contact method that works best for you.
What to expect
Typical response times per channel during our 12/7 support window.
Live Chat
A few minutesQuick questions, order help, urgent issues
Discord
Minutes to an hourCommunity help, status updates, casual questions
Support Ticket
Usually under a few hoursAccount, billing, or technical problems
Non-urgent or detailed inquiries
Help us help you faster
Include these details in your first message and we can usually solve things in one reply.
Your service details
Which server or VPS you mean (the name or ID from your dashboard) so we can find it fast.
What happened
A short description of the issue, what you expected, and what you saw instead.
Steps you tried
Anything you already attempted, plus any error messages or screenshots.
When it started
Roughly when the problem began - this helps us check logs and recent changes.
Contact Information
Phone
+31 (0) 628 057 780Address
Space-Node
Netherlands
Support Hours
12/7 Support Available
08:00 - 20:00 UTC
Find Us
Located in Amsterdam, Netherlands
Our team handles Minecraft, VPS, FiveM, and streaming hosting with direct support from people who understand your infrastructure needs.
Quick Connect
DiscordCommon questions
What hours is support available?+
Our team is online 12/7 - every day from roughly 08:00 to 20:00 UTC - through live chat and Discord. Servers, of course, run 24/7 with automated monitoring even when the team is offline.
How fast will I get a reply?+
Live chat is usually answered within minutes during support hours. Tickets are typically handled within a few hours, and email within 2-3 business days. Urgent server-down issues are prioritized.
I have a pre-sales question before ordering. Can you help?+
Absolutely. Ask us anything about plans, specs, locations, or which configuration fits your game or project. Live chat and Discord are the fastest ways to reach sales.
My server is down - what should I do?+
First check our status updates in Discord. If everything looks healthy on our side, open live chat or a ticket with your service name and a short description, and we will jump on it.
Do you offer help with setup and migrations?+
Yes. We can guide you through installing mods, frameworks, and configs, and help move an existing server over. Just tell us what you are running and where it is hosted now.
Still need a hand? Browse our guides & tutorials or hop into Discord - someone is usually around.