Hosting sells for $10-30/month. Managed services sell for $50-200/month. Same infrastructure, different packaging, much higher margins.
What Managed Services Includes
| Service | Standard Hosting | Managed Services | |---------|-----------------|-----------------| | Hosting | Included | Included | | Software updates | Client does it | You do it | | Security monitoring | Not included | Included | | Performance optimization | Client's problem | Your responsibility | | Uptime monitoring | Basic | Advanced with alerting | | Backups | Weekly | Daily + tested | | Support | Ticket-based, best effort | Priority with SLA | | Reporting | None | Monthly report |
Managed Service Tiers
| Tier | What's Managed | Price Range | |------|---------------|-------------| | Managed Hosting | Server and infrastructure only | $30-50/month | | Managed WordPress | WP core, plugins, themes, security | $50-100/month | | Fully Managed | Everything including content changes | $100-200/month | | Managed + Development | All above + small change requests | $200-500/month |
Operations
Daily Tasks (Automated)
| Task | Tool | Time | |------|------|------| | Uptime checks | UptimeRobot, Pingdom | 0 min (automated) | | Backup verification | Cron job + notification | 0 min (automated) | | Security scan | Imunify360, Wordfence | 0 min (automated) | | Performance baseline | GTmetrix API | 0 min (automated) |
Weekly Tasks
| Task | Time per Client | Time for 20 Clients | |------|----------------|---------------------| | Plugin/theme updates | 10 minutes | 3-4 hours | | Security review | 5 minutes | 2 hours | | Performance check | 5 minutes | 2 hours |
Monthly Tasks
| Task | Time per Client | |------|----------------| | Monthly report generation | 15 minutes | | Client check-in email | 5 minutes | | Performance optimization review | 15 minutes |
Monthly Report Template
Send every client a monthly report:
Monthly Website Report - [Month Year]
Client: [Name]
Website: [URL]
Uptime: 99.98% (2 minutes downtime)
Average Load Time: 1.8 seconds
Security: No threats detected
Updates: WordPress 6.x, 12 plugins updated
Backups: 30 daily backups stored
Traffic: [Google Analytics summary if available]
Next Month Actions:
- Plugin X needs compatibility review
- Consider image optimization for new gallery pages
This report takes 15 minutes to create but justifies the premium price. Clients see tangible value every month.
Scaling Managed Services
| Scale | Clients | Staff Needed | Monthly Revenue | |-------|---------|-------------|----------------| | Small | 1-10 | Just you | $500-1,500 | | Medium | 10-30 | You + part-time tech | $1,500-4,500 | | Growing | 30-50 | You + full-time tech | $4,500-7,500 | | Established | 50-100 | 3-4 team members | $7,500-15,000 |
Client Acquisition
Target Companies
Managed services clients are typically:
- Small businesses (5-50 employees)
- Professional services (lawyers, accountants, consultants)
- Local businesses with critical web presence
- Non-profits that need reliability but lack IT staff
The Pitch
"You run your business. We run your website. Every update, security patch, backup, and optimization handled by our team. You get a monthly report and priority support whenever you need it."
Pricing Conversation
When a prospect says "that's expensive compared to $10/month hosting":
"That $10/month hosting requires you to spend 2-5 hours per month managing updates, troubleshooting issues, and worrying about security. Our managed service handles all of that. What's your hourly rate?"
The math always works in your favor.
Build managed services on Space-Node's reliable infrastructure. When the underlying hosting is stable and fast, your managed service clients have fewer issues, which means less work for you and higher effective margins.
