Frequently Asked Questions

Managing your live stream can be endless and time consuming. Space-Node exists to support creators like yourself by providing a monthly/yearly server for all your live streaming needs.

HOW DO I ACCESS MY SERVER?

Server access is provided through a URL that connects to the server from your web browser. This way, you'll be able to view the desktop of the server utilizing any web browser of your choice. For those wondering, we currently do not provide RDP support with our servers.

HOW DO I CANCEL MY PLAN?

Please contact us requesting a cancellation of your service with Space-Node.

HOW DO I VIEW MY SERVER?

You will be able to view your server’s desktop from your web browser.

WHAT OPERATING SYSTEM DOES THE SERVER COME WITH?

All of our servers come with Windows 10 Tiny or Windows Server 2019. If you’re interested in running Linux, you can contact us to have it set up.

I DON’T HAVE A CREDIT CARD BUT I WANT TO PAY WITH MY PAYPAL BALANCE. WHAT DO I DO?

As of now, our default recurring payment system provided by PayPal does not accept PayPal balance. On request we you can do a bank transfer.

I PAID FOR 31 DAYS OF USE. WHY AM I BEING CHARGED BEFORE THEN?

All of our servers require a waiting time period for deployment. This usually means that a few days are deducted from your running time while we process your order.

MY STREAM CUT OFF. WHAT DO I DO?

If your stream does end or cut off, you should check whether the server has an active internet connection. If you’re able to access the server remotely, then the internet connection is present. If that is the case, then your stream might have crashed within the OBS app. However, if the remote connection to the server is not working, then it most likely means your server went down. In this case, you’ll have to contact our support team to fix the issue.

DO I HAVE TO BE A STREAMER TO USE SPACE-NODE?

No. Space-Node is for everyone. Whether you are a streamer, a content creator, a business, a brand, a non-profit, or a school, you can use Space-Node to stream to YouTube 24/7

DOES SPACE-NODE SPECIALIZE IN LIVE STREAMS?

We're a hosting company with the ability to provide servers that can stream to any platform online. While we do provide streaming capable hardware, we're more focused on being a server hosting company that specializes in the live-streaming market.

WHY DOES IT TAKE SO LONG TO GET ACCESS TO MY SERVER?

Sometimes the average waiting times vary depending on the plan that was purchased. We usually don’t have a long waiting time period unless the plan you purchased is in high demand. Otherwise, most customers receive access to their servers within a couple of days and sometimes within a couple of hours.

I DIDN’T RECEIVE ANY EMAILS AFTER MY PURCHASE. WHY IS THAT?

PayPal & Stripe already provides the customer with all the information needed. The only email you will receive after your purchase is the one containing the access details for your server. That is the single email we will ever send to you unless we have some news to broadcast or a customer-specific email.

DO YOU OFFER FREE TRIALS?

We currently do not offer free trials for our services. However, if you require our services for a big event, it might be possible to provide access for a few hours to confirm that our servers meet your needs. If you’re planning a big event and need our services, contact us at [email protected] or discord.gg/jyskqBt55a, livechat support.